Delivery & Returns Policy
Last updated: 20 May 2026
We want buying a card from Gigglz to be simple: choose a card, personalise it, tell us where it’s going, and we’ll do the rest.
This page explains how delivery works, what to do if something goes wrong, and when returns or refunds are available.
Delivery
Where we deliver
At the moment, Gigglz delivers to UK addresses only.
You can choose to send a card directly to someone else, or send it to yourself with an envelope.
How our cards are made and sent
Gigglz cards are printed to order. That means your card is only produced once you place your order, which helps avoid unnecessary stock and waste.
Because cards are printed to order, delivery time includes:
- Production time — the time needed to print and prepare your card.
- Shipping time — the time taken by the postal or courier service after dispatch.
Delivery estimates shown at checkout include the delivery option you choose, but they are still estimates rather than guaranteed arrival times.
Delivery options and prices
Delivery prices depend on:
- the card size
- whether the card is being sent directly to the recipient or sent to you
- the delivery speed selected
- whether cards can be grouped into the same delivery
The final delivery price is calculated at checkout before you pay.
7x5 cards
| Send option | Budget | Standard | Express | Overnight |
|---|---|---|---|---|
| Send to them | £1.45 | £1.95 | £5.70 | £10.75 |
| Additional 7x5 card to the same address in the same delivery group | +£0.00 | +£0.00 | +£0.00 | +£0.00 |
| Send to me, with envelope | £1.85 | £2.35 | £6.45 | £10.75 |
| Additional 7x5 card sent to me in the same delivery group | +£0.25 | +£0.25 | +£0.00 | +£0.00 |
A4 cards
| Send option | Budget | Standard | Express | Overnight |
|---|---|---|---|---|
| Send to them | £1.45 | £1.95 | £5.70 | £10.75 |
| Additional A4 card to the same address in the same delivery group | +£0.00 | +£0.00 | +£0.00 | +£0.00 |
| Send to me, with envelope | £1.85 | £2.35 | £6.45 | £10.75 |
| Additional A4 card sent to me in the same delivery group | +£0.25 | +£0.25 | +£0.00 | +£0.00 |
Delivery speeds
| Delivery option | Estimated shipping time after dispatch | Tracking |
|---|---|---|
| Budget | Usually 2–3 working days after dispatch | Not tracked |
| Standard | Usually 1–2 working days after dispatch | Not tracked |
| Express | Usually 1–2 working days after dispatch | Tracked |
| Overnight | Usually 1 working day after dispatch | Tracked |
Shipping times are estimates and start once your order has been printed and dispatched.
Overnight delivery means next working day after dispatch or courier collection. It does not remove the production time needed to make your card. Weekends and bank holidays are not counted as working days.
Multiple cards and delivery groups
If you order more than one card, we may group cards together where they are going to the same address, using the same delivery option and suitable for the same fulfilment route.
If cards are being sent to different people or different addresses, they will be treated as separate deliveries and charged separately.
If your order contains a mix of card sizes, delivery options or send-to choices, it may be split into more than one delivery group. The final delivery cost will always be shown at checkout before payment.
Scheduled delivery dates
If you choose a future delivery date, we will only show dates that allow time for production, weekends and England and Wales bank holidays.
A selected delivery date is a target delivery date. We will do our best to meet it, but delays can happen due to postal issues, courier disruption, bank holidays, severe weather, incorrect addresses or other events outside our control.
Incorrect delivery details
Please check the delivery name and address carefully before placing your order.
Because cards are printed to order and may move into production quickly, we cannot guarantee that address changes can be made after checkout.
If an order is delayed, returned, lost or undeliverable because the delivery details entered were incorrect or incomplete, we may not be able to refund or replace the order free of charge. However, please contact us and we will always try to help.
Missing or delayed orders
If your card has not arrived within the expected delivery window, please email us at hello@gigglz.co.uk with:
- your order number
- the delivery name and postcode
- the card or cards affected
- any tracking details, if available
For UK standard delivery, please allow up to 5 working days after dispatch before reporting an order as missing, as postal delays can occasionally happen.
If an order appears to be lost in transit, we will review the issue and may offer a replacement or refund depending on the circumstances.
Damaged, faulty or incorrect orders
If your card arrives damaged, faulty or different from what you ordered, please email hello@gigglz.co.uk as soon as possible.
Please include:
- your order number
- a short description of the issue
- photos of the damaged or incorrect item
- photos of the packaging, if it arrived damaged
Where the issue is our fault, we will offer a suitable solution, usually a replacement, reprint or refund.
Returns
Most Gigglz cards are printed to order and may include personalisation. For that reason, we do not normally accept returns or offer refunds for unwanted cards, change-of-mind purchases or mistakes entered during personalisation.
This does not affect your legal rights if an item is faulty, damaged, not as described or not supplied as ordered.
UK guidance confirms that customers must be offered a full refund where an item is faulty, not as described or does not do what it is supposed to do. It also confirms that personalised or custom-made items are among the items where refunds only have to be offered if they are faulty.
Cancellations
If you need to cancel an order, email hello@gigglz.co.uk as quickly as possible.
We will try to help, but once an order has moved into production, it may not be possible to cancel it.
Contact us
For delivery, returns, refunds or order issues, email:
Please include your order number so we can help quickly.