FAQs

Got questions about Gigglz cards, delivery, personalisation or what happens if something goes wrong? You’re in the right place.

Ordering

How does Gigglz work?

Choose a card, add your message, then decide whether to send it directly to someone else or send it to yourself with an envelope.

Can I send a card directly to someone else?

Yes. During the delivery step, you can enter the recipient’s name and address so we can send the card directly to them.

Can I send cards to multiple addresses?

Yes. If you have more than one card in your basket, you can choose whether they all go to one address or whether different cards go to different people.

Will the recipient see the price or invoice?

No. If you send a card directly to someone else, we won’t include pricing or invoice details inside the card.

Can I send the card to myself?

Yes. You can send a card to yourself with an envelope, which is handy if you want to write it by hand or give it in person.

Personalisation

Can I personalise the inside of the card?

Yes. You can add your own message inside the card and preview how it will look before adding it to your basket.

Can I leave the card blank?

Yes, if you’re sending the card to yourself with an envelope. If you’re sending directly to someone else, we’ll encourage you to add a message so they don’t receive a mysterious blank card.

Can I design a completely custom card?

Not yet. At the moment, you can personalise the inside message, but you can’t create a fully custom front design.

We’re working on ways to make Gigglz more customisable in future, so watch this space.

Can I upload my own image?

Not at the moment, but it’s something we may add later.

Delivery

Where do you deliver?

Gigglz is currently focused on UK delivery.

How long does delivery take?

Delivery options and estimated delivery dates are shown at checkout. Because Gigglz cards are printed to order, delivery timing includes production and postage.

Can I choose a delivery date?

Yes, where available. The delivery date options take production time, weekends and England and Wales bank holidays into account.

Is delivery guaranteed on the exact date I choose?

We’ll do our best to get your card there as close as possible to the selected date, but postal and courier services can occasionally be delayed.

What happens if my card doesn’t arrive?

If your card has not arrived within a reasonable time after the expected delivery date, please contact us with your order number and we’ll look into it.

If the order is confirmed as lost, significantly delayed, damaged in transit or affected by an error, we’ll help put it right.

Products and printing

What sizes are available?

Gigglz cards are available in standard 7x5 size and larger A4 size on selected designs.

Do cards come with envelopes?

If you send a card to yourself, it comes with an envelope so you can write it and give it in person. If you send directly to someone else, the card is posted to the recipient as part of the fulfilment process.

What finish are the cards printed on?

Gigglz cards are printed with a glossy finish for a bright, polished look.

Are Gigglz cards recyclable?

Our cards are recyclable where local recycling facilities accept card products. Please check your local recycling guidance before recycling.

Are Gigglz cards eco-friendly?

Our cards are printed to order, which helps avoid holding piles of unsold stock. We’re also reviewing supplier materials and packaging so we can keep improving our environmental credentials as Gigglz grows.

Returns, refunds and changes

Can I cancel or change my order?

If you need to cancel or change an order, please contact us as soon as possible. Because cards are printed to order, changes or cancellations may not be possible once the order has entered production.

Can I return a personalised card?

Personalised cards cannot usually be cancelled, returned or refunded once they have entered production, unless they are faulty, damaged, incorrectly printed or not as ordered.

What if my card arrives damaged or wrong?

Please contact us with your order number, a short description of the issue and clear photos where relevant. If there’s a fault or error, we’ll offer a replacement, refund or another suitable resolution.

Where can I read the full refund policy?

You can read our full Return and refund policy.

About Gigglz

Who are Gigglz cards for?

Gigglz is for people who want funny, cheeky and slightly more original cards — not bland supermarket beige.

Are your cards rude?

Some are, some aren’t. Gigglz is cheeky, not nasty. You can browse by collection to find the right level of chaos.

How funny are Gigglz cards on a scale of 1 to 10?

Officially? A solid 11. Unofficially, it depends how much your dad enjoys being roasted.

Can I suggest a card idea?

Absolutely. If you’ve got a ridiculous phrase, niche joke, brutally honest birthday idea, or something you think needs to exist as a card, we’d love to hear it.

Send your ideas through our Contact us page or email us at hello@gigglz.co.uk.

We can’t promise we’ll make every suggestion, but Gigglz is still growing and customer ideas genuinely help shape what we create next.