Refund policy
Return and refund policy
Last updated: May 2026
We want every Gigglz card to arrive looking great and ready to make someone laugh. If something has gone wrong with your order, please contact us and we’ll do our best to put it right.
This policy applies to orders placed through gigglz.co.uk.
Personalised and printed-to-order cards
Many Gigglz cards are personalised, printed to order, or sent directly to the recipient you choose.
Cards that include a personalised message, customer-provided details, or other personalisation cannot usually be cancelled, returned or refunded once they have entered production, unless they are faulty, damaged, incorrectly printed, or not as ordered.
Please check names, addresses, messages, spelling and delivery details carefully before placing your order.
Cancellations and changes
If you need to cancel or change an order, please contact us as soon as possible.
We process orders quickly, so we cannot guarantee that changes or cancellations will be possible once an order has been placed. If the order has already entered production, been printed, or been sent for dispatch, we may not be able to cancel or amend it.
Faulty, damaged or incorrect orders
If your card arrives damaged, faulty, incorrectly printed, or different from what you ordered, please contact us as soon as possible.
Please include:
- your order number
- a short description of the issue
- clear photos of the card, envelope and packaging where relevant
If we confirm there is a fault or error, we will offer a replacement, refund, or another suitable resolution.
Non-personalised cards
If you ordered a non-personalised card and change your mind, please contact us within 14 days of delivery.
To be eligible for a change-of-mind return, the card must be unused, undamaged and in its original condition. You will be responsible for return postage unless the card is faulty, damaged or incorrect.
After you tell us you want to return an eligible item, you have a further 14 days to send it back to us. Once we receive and check the returned item, we will confirm whether a refund can be issued.
Cards sent directly to someone else
If you choose to send a card directly to someone else, please check the recipient’s name, address and message carefully before placing your order.
If the card is personalised, we cannot usually accept a change-of-mind return once it has entered production, been printed, or been dispatched, unless it is faulty, damaged, incorrectly printed, or not as ordered.
If there is a problem with a card sent directly to someone else, please contact us with your order number and details of the issue.
Delivery issues and non-arrival
Delivery dates and delivery estimates are based on the delivery option selected at checkout. We’ll do our best to meet the expected delivery timing, but postal and courier services can occasionally be delayed.
If your order has not arrived within a reasonable time after the expected delivery date, please contact us so we can look into it.
Where an order is confirmed as lost, significantly delayed, damaged in transit, or affected by an error in the delivery process, we may offer a replacement, refund, or another suitable resolution depending on the circumstances.
Refunds
Approved refunds will be made back to the original payment method used at checkout.
Once a refund has been processed, please allow time for your bank or payment provider to make the funds available.
Your statutory rights
Nothing in this policy affects your statutory rights. You are entitled to a refund, replacement, repair or other remedy where goods are faulty, not as described, or not supplied with reasonable care.
How to contact us
To request help with a refund, replacement, cancellation, return, or order issue, please contact us through our Contact us page or email us at hello@gigglz.co.uk.